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Cancellation Policy - Personalized Videos Starring Your Kids from Curly Orange

Cancellation & refund policy

curlyorange.com, operated by M/s Curly Orange, offers personalized animated DVDs for children. Every DVD shipped by us is personalized based on the input provided by the customer while placing the order on our website. A considerable time and effort is spent by the artists at Curly Orange to personalize the DVD for the customer.

Can I cancel my order on www.curlyorange.com?

As every order is personalized, we do not allow cancellation of the order by the customer once it is confirmed. The customer order is confirmed through a successful online payment by the customer while purchasing the DVD from the website. In case of COD option, we will call the customer to confirm the order and then process it.

Refund Policy:

Refund will only be considered in the exceptional case of non-delivery of the DVD to the customer. Once the DVD is delivered to the customer, refund will not be provided under any circumstance. In case, a malfunctioning DVD is delivered to the customer, we will replace the DVD at no extra cost to the customer. Please read the return policy below.

Return Policy

A return will be considered only in case of a malfunctioning DVD. The customer needs to provide complete details about the malfunctioning while requesting a return. The customer needs to ensure that the DVD is returned in good condition (without any scratches) in its original cover.

 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, email us at support@curlyorange.in mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost.